Rotherhithe Waterside | About Page | Studios with meals included

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About Us

Rotherhithe Waterside is a small charity that runs a project aimed at reducing loneliness, and the sense of isolation that some people experience in later years, but allowing those people to lead an independent and active life. The staff at Rotherhithe Waterside are caring - but it is NOT a care home. Residents are able to join their fellow residents take two meals a day in the dining room. Residents take breakfast in their own rooms, or attend Breakfast Club.

The Environment

We provide a peaceful, friendly atmosphere where residents are able to remain as independent as possible. Social events and celebrations are held throughout the year. Rotherhithe Waterside is a home from home with support when you need it from our professional and caring housekeepers and volunteers.

The Accommodation

The House consists of 14 studio flats overlooking a beautiful lake. The house is suitable for all levels of mobility. All rooms are unfurnished so that you may bring your own furniture and make your room as homely as you wish.

Comfort and Location

Housekeeping staff ensure that the House is kept warm, comfortable and safe, and that the two daily meals provided are varied, nutritious and enjoyable. There are good travel links to the City and West End, as well as local amenities such as Surrey Quays Shopping Centre, a library, local Health Centre and Post Office.

Performance and Service

Rotherhithe Waterside is a small charity that works hard to provide a good standard of accomodation. Please do let us know if we are missing something. The best way to provide feedback is to contact the Scheme Manager using the Contact Us page on this website.

The new Complaint Handling Code ('the Code'), became statutory on 1 April 2024. This Code has been issued in line with the provision of the Social Housing (Regulation) Act 2023 ('the Act'), which enables the Housing Ombudsman to issue a code of practice about the procedures members of the Scheme should have in place for considering complaints. The Act also placed a duty on the Ombudsman to monitor compliance with the Code.

Part of the new statutory nature of the Code means that landlords are required to submit an annual submission of their performance against the Code to ensure they are compliant. The landlord is also required to publish a copy of its self-assessment, annual complaints performance and service improvement report, a Governing body statement and its complaints policy on its website.